Patient's Rights and Responsibilities




	Patient’s Rights

	We have the following responsibilities towards our patients:
	To be informed the patient & their families about the care and services of the healthcare organization & how to access those services. To have considerate and respectful care consistent with your personal values and beliefs. To respect the privacy of the patient To safeguard the personal belongings of an in-patient. To protect the patient from any type of assault while under Al Noor Care. To protect the children, disabled individuals and elderly. To protect the patient’s information from loss and misuse. To care in a respectful and compassionate manner for the terminally ill patients. To inform patients on all aspects if interested in participating in any clinical research, investigations, or clinical trials. To provide patients with trained and caring staff. To inform patients in an adequate way the proposed treatment and course of action for their health issues in order to make informed decisions, as well as stress on the submittal of a signed consent form. To obtain a patient’s general consent for treatment and have the general scope and limits of this consent explained. To ask for a patient’s informed consent before a surgery, anesthesia, use of blood and blood product, and other high risk treatment and procedures, clinical research, investigation and trial. To inform a patient of any conflicts of interest involving the health organization and their respective care. To respect the UAE law and culture. To inform the patient of treatment charges. To inform the patient on the treating physician if requested– credentials & expertise.
	Patient’s Responsibilities

	As a healthcare provider we are responsible to treat our patients with care, compassion and professionalism. In turn, our patients have a few responsibilities towards us as well:
	To provide comprehensive personal and family health information needed so that we can care for you appropriately. To participate to the best of your ability in making decisions about your medical treatment, to follow instructions and comply with the agreed plan of care. To accept the consequences of not accepting care recommendations from the provider or not following the plan of care. To ask your Physician or any other healthcare specialist questions in case you desire a transfer of care to another Physician, caregiver or facility. To show respect and consideration of others receiving and providing care. To observe facility policies and procedures including those regarding smoking, noise, number of visitors and visiting hours, and use of mobile phones.